Frequently Asked Questions
Got a question? Find our FAQs here. If your question hasn't been answered here, drop us a line or use our contact form.
General
What is Uzumist?
Uzumist is a self-care brand inspired by Japanese traditions of mindfulness. We create thoughtfully designed products that make your everyday routine easier, calmer, and more refreshing.
Are your products cruelty-free?
Yes, 100%! No bunnies, puppies, or kittens were harmed in the making of our products.
The only thing we test on is ourselves— and trust us, we’re picky.
Are your products eco-friendly?
We’re committed to sustainability. Our body wipes are made from biodegradable bamboo fiber, and we always look for ways to reduce waste in all our products.
How can I contact you if I have more questions?
We’d love to hear from you! Reach out via email at [support email] or use our contact form [insert link].
Order & Shipping
How does shipping work?
We partner with Amazon to ship our products directly from their U.S. warehouses. When you purchase Uzumist products, your order is fulfilled by Amazon, ensuring fast and reliable delivery straight to your door.
Do you offer international shipping?
Currently, our products are shipped within the United States via Amazon. International shipping may be available depending on Amazon's global fulfillment options. Please check Amazon's site in your country for availability.
How long does shipping take?
Shipping times depend on the option selected during checkout on Amazon:
- Standard Shipping: 3–5 business days.
- Expedited Shipping: 2–3 business days.
- Amazon Prime Members: Free two-day (or even same-day) delivery is available for eligible orders.
Can I track my order?
Absolutely! Once your order is placed, Amazon will provide tracking details via email or in your Amazon account. You’ll always know exactly where your package is.
Do you offer free shipping?
Free shipping is available for Amazon Prime members, as per Amazon’s shipping policies. Non-Prime members can still enjoy competitive shipping rates directly through Amazon’s platform.
Can I return my product if I’m not satisfied?
Yes! All returns and refunds are handled directly through Amazon. Their return policy ensures that you can return eligible products within 30 days of purchase. Check your Amazon order details for specific instructions on initiating a return.
What if my order arrives damaged or incorrect?
We’re sorry to hear that! For any issues with damaged or incorrect products, please contact Amazon's customer service team. Simply log into your Amazon account and follow their return or exchange process. They’ll assist you in getting a replacement or refund as quickly as possible.
How do I buy your products on Amazon?
Easy! Visit any of our products on our website and click the 'buy on Amazon' button.
Alternatively, you can go directly to our Amazon Store Front [insert your Amazon Storefront link] or searching for “Uzumist [product name]” directly on Amazon. You’ll find all our products available for purchase with just a click.
Can I change or cancel my order?
If your order hasn’t shipped yet, you can modify or cancel it directly through your Amazon account.
Care & Use
How should I store your products?
Store them in a cool, dry place, away from direct sunlight. Easy peasy.
Do the wipes or masks have an expiration date?
They do! Each product’s expiration date is printed on the packaging to ensure you get the best experience and maximum effectiveness.
Can I recycle the packaging?
Most of it, yes! Check the label for specific recycling instructions in your area, and help us keep the planet happy.
Rinse-Free Body Wipes
What makes your body wipes different from regular wipes?
Our wipes are larger (7x11 inches!), thicker (80 GSM), and made from biodegradable bamboo fibers. They’re gentle on skin but tough on sweat, dirt, and odor. Oh, and no alcohol, parabens, or sticky residue—just clean, fresh vibes.
Are they safe for all skin types?
Definitely! They’re enriched with aloe vera, chamomile, and vitamin E, making them perfect for sensitive skin or anyone needing a gentle cleanse.
Can I use them on my face?
Yep, they’re that gentle! Perfect for a quick refresh after a workout, a long day, or even camping trips.
Are they flushable?
Nope! They’re biodegradable but not flushable. Dispose of them responsibly in the trash.
How long do they stay moist after opening?
Each pack is designed to keep your wipes fresh until the very last one, thanks to our resealable packaging. Just make sure you seal it tightly after each use.
Still Have Questions?
We’re here to help! If you couldn’t find the answer you were looking for, our team is just a message away. Whether you need more details about our products, orders, or anything else, we’re happy to assist.