Refund policy

 

Refund Policy

We sell our products exclusively through Amazon. All returns, refunds, and exchanges must be processed directly through Amazon’s return and refund system. Please refer to Amazon’s policies for detailed instructions and terms.

Returns and Refunds

Amazon provides a 30-day return policy for most items, meaning you can request a return within 30 days after receiving your product. To be eligible for a return, the product must be:

  • Unopened and in its original packaging.
  • Unused and in the same condition as received.

For hygiene and personal care products, items must remain sealed to be eligible for return.

To initiate a return:

  1. Log into your Amazon account.
  2. Navigate to Your Orders.
  3. Select the item and choose Return or Replace Items.
  4. Follow Amazon’s steps to complete the process.

For more details, visit Amazon's Returns Center.

Damages and Issues

If your product arrives defective, damaged, or incorrect, please:

  1. Contact Amazon directly through their customer service platform.
  2. Follow their instructions for submitting a return or requesting a replacement.

We recommend documenting any issues with photos to streamline the process with Amazon.

For additional questions or assistance, contact us at support@uzumist.com.

Exceptions / Non-Returnable Items

Due to the nature of the products we sell, including hygiene, personal care, and disposable goods, the following items may not be eligible for return:

  • Opened or used items.
  • Custom or personalized products.
  • Gift cards.

Amazon’s policies will determine final eligibility for returns. Please review their guidelines for further clarification.

European Union 14-Day Cooling Off Period

If you reside in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. To be eligible, the product must:

  • Be in its original condition, with tags, and in its original packaging.
  • Be unopened and unused.

Initiate the return through Amazon, following their guidelines.

Exchanges

To exchange an item, process a return through Amazon and place a new order for the desired product.

Refunds

Refunds will be processed by Amazon according to their policies. Once your return is received and inspected, Amazon will notify you of approval and issue a refund to your original payment method. Refunds typically take 7–10 business days to process.

If you encounter any issues with the refund process, Amazon’s customer service can assist you further.

For questions or guidance, feel free to reach out to us at support@uzumist.com.